FOR INDIVIDUALS & FAMILIES
A thoughtful beginning.
Whether you're exploring support for yourself or someone close to you, here's how we begin, stay connected and adapt as life changes.
Companionship and RN navigation
Companionship
Companions provide agreed everyday support, routines and accompaniment. They do not provide clinical nursing procedures.
RN navigation
RN navigation supports coordination and communication with the client and authorized contacts within the agreed scope. It does not imply medical procedures, emergency coverage or unlimited nursing availability.
The stages below describe a proposed approach, not guaranteed milestones, appointment dates or availability. Suitability, consent, staffing and a written agreement must be confirmed.
CHAPTER 01
Getting Started
A Considered Beginning
A Private Briefing helps us hear your situation and explain the boundaries of the service.
If the arrangement appears suitable, we discuss consent or representative authority, proposed schedules, the home and any support needs that are within our offering.
Only after an agreed scope and written service arrangement would onboarding begin.
A conversation is not a promise of acceptance or availability.
Your Life, Your Decisions
If you are exploring support for yourself, your preferences, routines and choices guide the conversation.
The person who lives in the home remains central to decisions about their routine, visitors, information and household.
A capable adult may consent directly and may decide which relatives receive updates.
If another person is acting on their behalf, we verify the relevant legal authority.
We do not assume that being an adult child automatically provides access, and a Representation Agreement is not a universal prerequisite.
The First 30 Days
We propose a home orientation, written routines, agreed contact information, a primary companion and an introduction to the named secondary.
If the household authorizes key custody, we establish a written access protocol.
The schedule and communication preferences are reviewed with the client and appropriate contacts.
Any funded introduction overlap is in addition to the household's retainer hours.
CHAPTER 02
Life with Everharbour
The People Who Show Up
Consistency matters.
The intention is to keep the primary companion familiar and the secondary introduced before substitution is needed.
Staffing and availability can change; when we cannot cover an agreed visit, the credit and communication arrangements are governed by the signed agreement.
We will never suggest a guaranteed uninterrupted presence.
Staying Informed
Clients and their authorized contacts receive the updates and RN conversations included in their agreed tier.
Timing and detail are set out in the signed agreement.
Household photographs are taken and shared only with permission, using approved channels.
Sensitive information should not be passed around casually simply because someone is related to the client.
A FEW PRACTICAL DETAILS
Practical Questions
Can a companion drive me or the person I support?
Only when authorized, suitable, scheduled and covered under the finalized vehicle and insurance arrangements; tier kilometre allowances apply.
Can an extra visit be arranged?
Requests are welcome; extra time and short-notice help are subject to minimum visit lengths, availability and agreed charges.
Will you arrange trades?
We can coordinate defined activities; independent contractors quote to, contract with and receive payment from the client or their authorized representative directly.
Who can receive photos or visit updates?
The capable client or someone with documented, appropriate authority or consent, only within granted permissions.
What happens at night or during an emergency?
Everharbour does not provide overnight or emergency response. Call 911 where there is immediate danger or a medical emergency.
Can someone outside Vancouver Island coordinate with you?
Yes, where the older adult's consent and applicable authority permit it and the household is within operational coverage.
What if needs exceed the plan?
The arrangement must be reassessed; different or higher-level professional services may be necessary.
CHAPTER 03
When Circumstances Change
When Life Changes
Needs and schedules can change after a hospital stay, travel, family visits or a shift in routine.
Clients or their authorized contacts may request additional time or a defined Hospital-to-Home arrangement if suitable and available.
We will discuss how changes affect the retainer, unused time, any proposed temporary hold and whether the service remains appropriate.
A hospital-hold proposal is not effective until written into an approved agreement.